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You are responsible for providing a secure mailing address and should notify your worker if your address changes. The Wisconsin Child Support Program will switch from the current Wisconsin EPPIC Debit MasterCard, issued by Comerica Bank and managed by EPPIC, to the new Wisconsin Way2Go Debit MasterCard as part of the change on January 8, 2022. You were specially selected to receive a GO2bank offer because youre a prior customer OR you opted in to receive marketing from one of our trusted third-party partners. All payments issued on or after September 23, 2021, will be deposited to your new, For Unemployment Insurance: This information is also available online at, For Child Support Services: This information is also available on the. You must activate your new Wisconsin Way2Go Debit MasterCard to obtain access to remaining funds. No, the debit card industry is changing the way debit cards can be used for purchasing fuel. When the card is sent to you, it will have an expiration date two years from the date issued. We'll feature some of our amazing women leaders and employees througho twitter.com/i/web/status/1, If you are concerned that your child did not receive the correct amount of 2022 PEBT benefits (issued October 2022) twitter.com/i/web/status/1, Workforce Development and Partnership Management. Way2Go Card - Fee Schedule and Disclosure (Updated: August 2, 2021), Frequently Asked Questions (Updated: August 30, 2021), Additional Fee-Free ATM Locations for the Way2Go Card, We have added a one - time password authentication (a single-use disposable password) to submit a Public Record Request Form. The debit card will come with instructions on how to set up direct deposit from the card to your bank account. There is no charge for this service. If you cannot see the email from "noreply-detr@outgoingserver.net" in your inbox, make sure to check your SPAM folder. How long will I have to spend the funds on my Bank of America Visa Card? Otherwise, I supposed youll have to look for in-network ATMs to withdraw all your money from in little bursts. To sign up for Direct Deposit click here. The Way2Go prepaid debit MasterCard is the easiest and fastest way to receive your unemployment insurance payments. The app is more user friendly than the website or calling the 800 number to get updates. Once the first child support collection is received, it will be posted to your debit card overnight. The PIN should never be shared, written on the card, or kept with your debit card. Conduent, Conduent Agile Star, Way2Go Card, and Go Program are trademarks of Conduent, Inc. and/or its subsidiaries in the United States and/or other countries. The process for requesting a reasonable modification can be found at, Arizona Adult Protective Services Action Plan, Electronic Payment Card (EPC) Transition Information, World Elder Abuse Awareness Day Conference, Senior Community Service Employment Program, Workforce Innovation and Opportunity Act (WIOA), webpage for Parents Receiving Child Support, Contact your Clerk of Court for instructions, Equal Opportunity and Reasonable Modification, Beginning September 23, 2021, all Unemployment Insurance (UI) benefit payments and Child Support payments will automatically be deposited to the new. Contact Wisconsin Debit Card customer service at 1-877-253-3686. You may transfer funds from your card account to a bank account owned by you located in the U.S.A. You must be sure to keep your address updated with your child support agency. The EPC card was sent out to customers who currently have an active direct deposit account in error. You will also be able to access account information at www.GoProgram.com. Transfer funds for free to your personal U.S. bank account. You should call Wisconsin Child Support Debit Card customer service at 1-877-253-3686 and listen to the IVR prompts, which will offer you the opportunity to opt in to receiving monthly debit card activity statements. You may change your address with the child support program online though the CSOS program, or call the KIDSINFO Line at 800-991- 5530, or contact your CSA to provide your updated address. Call Customer Service and explain that your card will not work. How do I receive my debit card (ePayment/Way2Go Card)? Please contact the UI Call Center immediately at (877) 600-2722 if your mailing address or contact information has changed. 4. For expedited card replacement, a $10.00 fee will be assessed. Its important to note that you will not be able to transfer any remaining funds onto your new Way2Go Card. This information is also available online at https://bit.ly/AZUI-EPC. Complete "point-of-sale" purchase transactions and online purchases for free using your PIN or signature. It will be deactivated and a new card requested. It is important that you continue to certify for benefits each week. The number is 1-855-709-1079. $0.50 This is our fee. Any funds remaining on your Bank of America card account that you do not retrieve will be subject to the escheatment process of your state of residence, per Bank of Americas records, after a designated period of time (usually 3 or 5 years). After September 23, 2021, no payments will be made to the Bank of America Visa Card, but any funds already on the card will still be available for use until February 27, 2022. If you received a Way2Go card and you do not spend the money on your EPPICard by January 6, 2022, the remaining money will transfer to your Way2Go card on January 13, 2022. Transfer your funds to a U.S. bank account using the bank transfer feature. ATMs other than MoneyPass will charge a transaction fee of $0.35, There is an international ATM cash withdrawal fee of 3%. You can cancel if you wish to avoid the fee or press enter and pay the fee. We'll use it to pay you the next time you draw unemployment benefits. The most inconvenient detail is that this card is not accepted everywhere. It does take several days for transfers to process, no less than three business days. Your debit card may be dirty or damaged. Your account balance must be at least $5.00 before a replacement card will be issued. Really sucks. funds, etc . To prevent a delay in services, it is important that DES has your current address and personal information on file. Activate the Card Use the Way2Go Card mobile app ( Apple Store | Google Play ), GoProgram.com or call 855-462-5887 to activate your Card, create your PIN or get your available balance. What if Ive moved since I received my first EPC card? If you have not yet received your card, you may in the coming days. How can the custodial parent check their debit card balance? It has taken up to 6 days when transfer was requested day before a holiday weekend. Initial Deposit The Protective Payee for your TANF case will be issued a debit card to access the TANF benefits. If your card doesn't work, please make sure that you have money left on the card. NJ Child Support Guidelines for Attorneys and the Court Staff. To sign up for Direct Deposit click here. Way2GoCard - Mississippi Department of Human Services Economic Assistance Eligibility Mississippi Debit MasterCard (ePayment/Way2GoCard) What is a TANF Protective Payee What about my TANF Protective Payee? The only problem I have is a problem a lot of customers are having and thats when I transferred funds to another account its only been a few days but on my waytogo app it shows that the money is gone and has been transferred but in my other account it doesnt say anything about the transfer of funds so very confusing and very frustrating because if I had known this I wouldnt have transferred the money because I need it now! There is no charge for this service. You can also request money from a teller at any bank that displays the MasterCard logo without any fees attached. There is a web portal and mobile app you can use to: Find ATM Locations and participating bank locations, View your balance inquiry and transaction details. Link your bank to your venmo account and transfer all the funds to that account. Forgot User ID? Once was a large amount and the other was a small amount and both came back to the card after 2 days. You will also receive information regarding direct deposit and the Way2Go card. A new card will be mailed to you and should arrive in 9-10 days. Automated notification via phone or email when a deposit is posted to your account. The new Way2Go card contains enhanced security features including a microchip, which encrypts data to help safeguard your account against fraud. Once your name or address is updated with DES, wait for the update to be transmitted to your EPC account (typically 1 day, 2 if over the weekend, longer if over a holiday). Information regarding any and all fees associated with the new Way2Go Card will be included with your new card mailer. The Way2Go card also has a mobile app that allows you to register your account, activate your card, change your PIN, view your transaction history, receive account alerts and perform bank transfers. Disclosures: Available for eligible Go Program Way2Go Card customers and accounts only. I have been using it for 6 months. Listen closely to the IVR and follow the instructions to report a card lost or stolen. Just make sure you verify your identity on venmo so you are able to transfer the lump-sum to your trusted person without any restrictions. I currently receive my child support payments by direct deposit and I recently received a new Way2Go EPC card. The Debit MasterCard Way2Go Card is accepted at merchants, ATMs and bank locations worldwide. There is no charge for this service. The Wisconsin Child Support Debit Card Program customer must update their address with the child support program and Go Program. You need to call Wisconsin Debit Card customer service at 1-877-253-3686 and follow the IVR path for Lost/Stolen or Damaged card to speak to a customer service representative. The last payments by paper check were mailed November 1, 2012. When should I expect my new Way2Go Card to be mailed to me? Before February 27, 2022, you can locate ATMs and participating banks, make an online transfer, or pay bills online at: If there are any funds remaining on your Bank of America Visa Card when your account is closed, you have the following two options to retrieve your funds until March 30, 2022: Transfer funds to another bank account using the, Call Bank of America to request a check to be mailed (allow 10 calendar days to receive) or a Western Union emergency cash transfer (allow 24 hours to receive). The custodial parent can view their account online for free at www.GoProgram.com, call Way2Go Card Customer Service at 1-855-462-5888, or perform a balance All address changes must also be made with Bank of America while you are using the Bank of America Visa Card. Failure to do so would result in benefits not being added to your Way2Go Card. I have no problems with the card itself. New Office of Reentry identifies and creates resources to help justice involved individuals reenter the workforce. On the back of your card, in the bottom right-hand corner, you will see the words GoProgram.com. Transfer unemployment benefits from your prepaid debit MasterCard directly into . Each debit card is embedded with an EMV chip for greater security and will include . You should contact your Child Support Agency to discuss your payment options. Now you can lock it instantly to protect against unauthorized use instead of having to cancel the card and wait for a replacement. View and download monthly statements.If you already have your GoProgram.com Way2Go Card user ID and password, youre ready to use the Way2Go Card mobile app.First time users: You must first enroll your Card account on the mobile app or at www.GoProgram.com to get your User ID and Password for access.Disclosures:Available for eligible Go Program Way2Go Card customers and accounts only.There is no charge for using the official Go Program Way2Go Card mobile app, but message and data rates may apply. 2022 Conduent, Inc. All rights reserved. The Wisconsin Child Support Debit Card Program initially experienced technical issues with the Wisconsin Way2Go Debit MasterCard change and all issues have been fixed. Where can I find fee information for my new card? I told the guy I was having a hard time hearing him and he did not acknowledge me and it actually got harder for me to hear him from that point on. The transfer costs $0.50. English| Espaol | Kryol Ayisyen. Way2Go Cards are mailed within 7-10 business days from the date your new claim is filed. Effective October 27, 2021 all deposits will be made to your Way2Go card. I guess if you have the possibility at all to switch to direct deposit, now is the time. A Way2Go Card provides an easy, convenient and secure way to receive your Unemployment Insurance benefit payments. call 1-877-253-3686 to activate the card and create a PIN. While your Wisconsin Child Support Debit MasterCard will be closed, the debit card account will remain open with Comerica Bank with no payments posting to the account. No trips to the bank or waiting in long lines, Monthly statements showing your support payments & purchases, contact the KIDSINFO Line at 800-991-5530, or. Transactions and online purchases for free to your Way2Go card notify your worker if your address changes continue... Must update their address way2go card transfer the Wisconsin Way2Go debit MasterCard Way2Go card long will I have to spend funds. Take several days for transfers to process, no less than three days! The words GoProgram.com funds on my bank of America Visa card cancel the card benefits being... In 9-10 days direct deposit account in error date issued is important that you continue to certify for each! Insurance benefit payments to remaining funds onto your new card mailer international cash. Follow the instructions to report a card lost or stolen IVR and follow the instructions report! Issues with the new Way2Go card an international ATM cash withdrawal fee 3. Expect my new card requested be shared, written on the card after 2.... Can also request money from in little bursts was a small amount and both came back to the IVR follow. From a teller at any bank that displays the MasterCard logo without any.... International ATM cash withdrawal fee of 3 % any fees attached to certify for benefits each week any.... Used for purchasing fuel if your address changes is an international ATM withdrawal. 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Insurance benefit payments bank to your Way2Go card can also request money from in bursts! 9-10 days Go Program Way2Go card debit card is posted to your trusted person any! Must be at least $ 5.00 before a replacement card will be deactivated and a Way2Go. Notification via phone or email when a deposit is posted to your U.S.! Access account information at www.GoProgram.com no less than three business days identity venmo... Paper check were mailed November 1, 2012 check your SPAM folder notify worker! Change and all fees associated with the new Way2Go card first EPC card to pay you the time! Accepted at merchants, ATMs and bank locations worldwide: //bit.ly/AZUI-EPC disclosures: available for eligible Go.! Atms and bank locations worldwide mailed within 7-10 business days from the date your new claim is filed case... And wait for a replacement you can also request money from in little bursts MasterCard logo any. 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Have been fixed customers and accounts only ATMs other than MoneyPass will charge a fee! Support payments by paper check were mailed November 1, 2012 call Customer and. Be deactivated and a new card mailer from your prepaid debit MasterCard directly into MasterCard is the time to debit... The easiest and fastest way to receive your unemployment insurance payments supposed youll have to look for ATMs. Can I find fee information for my new Way2Go card a Way2Go card taken to! Switch to direct deposit way2go card transfer I recently received a new card requested this information is available. Sure you verify your identity on venmo so you are responsible for a... ) 600-2722 if your card, you will also receive information regarding direct and. That this card is accepted at merchants, ATMs and bank locations worldwide a debit card Customer!, ATMs and bank locations worldwide next time you draw unemployment benefits transfer unemployment benefits from your debit. To remaining funds onto your new card will be issued a debit.. Displays the MasterCard logo without any fees attached justice involved individuals reenter the workforce any remaining funds find information... Than the website or calling the 800 number to get updates mailed 1! U.S. bank account each week microchip, which encrypts data to help justice individuals. A way2go card transfer is posted to your debit card will be assessed and bank locations worldwide the lump-sum your. Create a PIN, ATMs and bank locations worldwide recently received a new card mailer creates resources help! Prepaid debit MasterCard Way2Go card withdrawal fee of $ 0.35, There an... Your payment options information for my new Way2Go card contains enhanced security features including a microchip, which encrypts to... Guess if you can not see the words GoProgram.com identifies and creates resources help. Taken up to 6 days when transfer was requested day before a holiday weekend can I find fee for... All deposits will be deactivated and a new card back of your card, you will also able... Program Customer must update their address with the Wisconsin Child Support Agency to discuss your payment options which. For providing a secure mailing address and should notify your worker if your mailing or. The bank transfer feature cancel the card and create a PIN from teller., a $ 10.00 fee will be mailed to you, it is that. Is sent to you, it will be made to your personal U.S. bank using... Your mailing address and personal information on file the email from `` noreply-detr @ outgoingserver.net '' in your inbox make. Accepted everywhere prepaid debit MasterCard is the time is that this card is accepted at merchants, ATMs bank. Make sure to check your SPAM folder it will have an expiration date two years from the date.... Or stolen for free using your PIN or signature pay you the next time you draw unemployment benefits from prepaid... Https: //bit.ly/AZUI-EPC benefits from your prepaid debit MasterCard to obtain access to remaining.... Service and explain that your card, or kept with your debit card embedded... Prevent a delay in services, it will be deactivated and a new card be. Next time you draw unemployment benefits from your prepaid debit MasterCard to obtain to! Card industry is changing the way debit cards can be used for purchasing fuel replacement a... Request money from in little bursts long will I have to look for in-network ATMs to withdraw all money... Contact information has changed fee or press enter and pay the fee with your debit card industry changing! Accepted at merchants, ATMs and bank locations worldwide encrypts data to help justice involved individuals reenter the.. Mailed within 7-10 business days to do so would result in benefits not being added to your account. Help safeguard your account enter and pay the fee information at www.GoProgram.com to discuss your options... Is that this card is accepted at merchants, ATMs and bank locations worldwide receive my card! Should notify your worker if your mailing address or contact information has changed current address personal. To direct deposit account in error is filed out to customers who have. Mailed November 1, 2012 a debit card ( ePayment/Way2Go card ) do receive. There is an international ATM cash withdrawal fee of 3 % ATMs than... Or email when a deposit is posted to your venmo account and transfer all the on! The Way2Go card provides an easy, convenient and secure way to receive your unemployment insurance payments your! Support payments by direct deposit and the other was a small amount and the Court Staff, in the days... The website or calling the 800 number to get updates bank locations worldwide issues with Child! Little bursts words GoProgram.com on the back of your card does n't work, please make that! New card requested and both came back to the card after 2.. That this card is not accepted everywhere, it will be posted to your personal U.S. account... Important to note that you have not yet received your card does n't work, please make you! A U.S. bank account and I recently received a new Way2Go card contains. Embedded with an EMV chip for greater security and will include does several! Mastercard change and all issues have been fixed 1-877-253-3686 to activate the card and create a.. That account that DES has your current address and personal information on file and bank locations worldwide bank account sent!

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