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How do I unblock my phone number on my Securus online account? The version of the Tablet that you are purchasing may have different features than other versions of the Tablet. GTL Customer Service is available to assist with closing your account, issuing a refund, and any other questions regarding GTL service locations. You understand and agree that you and other friends and family members are not authorized to request access to the Securus Debit account to review account activity or to request prepaid services, nor are you eligible to receive refunds of Securus Debit account prepaid service funds. Alaska and TDCJ customers have 365 days to request a refund. realizar pagos seguros a travs de nuestro sitio web, aplicacin o sistema Under no circumstances will we be responsible to you for any charges, costs, fees, liabilities or damages that result from (i) any action or inaction by us under this provision, (ii) any loss of confidentiality of your account or password or (iii) any unauthorized access to your account or use of your password. Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount. For $45.98, you can get our 90-day service plan. You must file any claim or suit related to our website within one year after it arises. Participation in Securus Notification Alerts Product provides you up to 5 messages/month. A description of applicable taxes and other fees are available here: Taxes and Fees. Our state-of-the-art Interactive Voice Response (IVR) can answer your questions including last call attempts, current account balance, accepting payments and basic troubleshooting. Arbitrability of Certain Disputes. You will be required to provide us with certain information to use our Messaging Solutions. What do I need to do to link my JPay account to a Securus account? Notice of such an election to Securus shall be made by either: (1) mailing a letter via first class or registered mail to Securus Technologies, LLC, Attn: Legal Department, 4000 International Parkway, Carrollton, Texas 75007; or (2) by email to legalnotice@securustechnologies.com, with the subject line stating Attn: Legal Department, Notice of Informal Dispute Resolution Attempt. Notice to you shall be made by either: (1) sending first class or registered mail to you at the facility associated with your account; or (2) by sending an email to the electronic mail address associated with your account. Al hacer clic a continuacin, usted certifica que esta es su tarjeta de Attorneys. Account blocks are released periodically throughout the day so it may take up to 24 hours for a Direct Bill account to be able to receive calls again after making a payment. When you visit our website, use our Products, or when you purchase our Products, you make a Customer Agreement. The credit check requirement does not apply in Alaska. Due to a variety of factors, including software and security updates, the data associated with your use of the Products should not be considered safely backed up and we advise you to ensure (to the extent you are able) that you have another copy of messages, documents, or other media that you wish to preserve. We will reimburse you for arbitration filing fees that exceed the cost of filing a claim in court if, after the informal dispute resolution process laid out above fails, you file an arbitration that we or the Arbitrator determines is not frivolous. crdito o dbito identificada anteriormente por los ltimos cuatro We provide these links only for your convenience. ACUERDO SOBRE LA INFORMACIN DE TARJETA DE TELFONO / IVR. Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals August 31, 2022 Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals August 23, 2022 Your access to any other website linked to our website is at your own risk. Therefore, Securus will only issue credit for Securus Video . Customer of Record Printed Name: _____ Customer of Record Signature: _____ Date: _____ Please return form to us by Fax at 972-277-0714, by Email at customerservice@securustech.net or . (a) No Consequential or Indirect Damages. Your ability to use our Products continues as long as we make them available and you fulfill your responsibilities as provided in our General Terms and Conditions and the applicable Product-specific additional terms below. Applicable taxes and passed through governmental fee recoveries are in addition to the rates and charges for calling services. We also reserve the right to change, modify or discontinue, temporarily or permanently, our website (or any portion of our website) at any time without notice. Our website may also contain links to other websites that are not operated by us. Phone numbers associated with a Direct Bill account may receive calls from incarcerated individuals as long as the Direct Bill monthly credit limit has not been exceeded and there is no past-due balance on the Direct Bill account. It generally takes 2-3 business days for the refund to process back to the card, after the funds have been removed from the account, but could take up to one billing cycle to be reflected on the statement. Allrefundsmore than $100 will be evaluated to prevent fraud or money laundering and could take up to 5 business days to process. Press 1 to accept agreement or 2 to decline. Additionally, your submission of a complaint or support ticket to us, or any other notice that doesnt strictly comply with the notice requirements above, is not considered a good faith effort to resolve the dispute in accordance with this paragraph. Securus may utilize automated account notification campaigns to let AdvanceConnect account holders know when the AdvanceConnect account requires additional prepaid purchases in order to receive further calls. Refunds of Securus Debit accounts are administered in accordance with facility requirements when the account holder is released or transferred from the facility. We reserve the right to change or modify these General Terms and Conditions and any of the additional Product Terms and Conditions without any special prior notice to you. Back to Top Revised 09/18 Securus Home Video Visitation 5 Reasons for denial of home user: Behavioral N/A Non behavioral N/A Invalid ID ID not uploaded, ID expired, non-government issued ID, ID not legible/blurry, etc. We may initiate the closing of a Direct Bill account due to fraudulent account activity. breaches or violations of these terms or other incorporated agreements or guidelines; requests by law enforcement or other government agencies; a request by you (self-initiated account deletions); discontinuance or material modification to our website (or any part of our website); unexpected technical or security issues or problems; activity by you that is objectionable, obscene, harassing, threatening, abusive, inappropriate, fraudulent or illegal or that constitutes a breach of this contract or any other contract between you and us. Terminating the Messaging Solutions Products. We help family and friends of incarcerated individuals. PO Box 650757 As a condition precedent to recovery, all Disputes under this Agreement must be filed in writing or electronically within 12 months of your constructive knowledge that the alleged issue occurred. We provide our Products using reasonable skill and care. Fixing and Improving Our Websites and Products. Securus Online Assistant Now Available - Click the bubble below. You agree not to use or attempt to use any software, tool, agent or other device or mechanism (including without limitation any type of spider, web crawler, or robot) to navigate, search, and/or extract information from our website. In any debit transaction, Securuson behalf of our correctional facility customersperforms the administrative task of transferring prepaid services funds from the payors means of payment to the requested incarcerated individuals Securus Debit account. THESE TERMS INCLUDE A DISPUTE RESOLUTION PROVISION REQUIRING INDIVIDUAL CLAIMS IN SMALL CLAIMS COURT OR INDIVIDUAL ARBITRATION. Where Disputes are not filed or arbitration is not instituted thereon in accordance with the foregoing provisions, such Disputes shall be deemed waived and will not be paid. AdvanceConnect account holders may purchase Securus prepaid calling services for their AdvanceConnect account by: Payments sent via mail may take seven to ten business days to process. We believe our associates matter and strive to create a culture that supports our associates as well as meets the needs of the business. Usted puede autorizar a Securus a almacenar la informacin de su tarjeta de Our Securus Debit Product is an incarcerated individual-owned prepaid services account. This license to us will end when your content is deleted from our systems. How can I access and use Securus eMessaging? Such attachments require the payment of additional postage or stamps. Incarcerated individuals may reply with a return message to you if you prepay with a stamp when sending your message. Notwithstanding the above, the scope, validity, effect, and enforceability of this agreements waiver of (i) class action lawsuits, (ii) representative or class-wide arbitration, and (iii) private attorney general claims, are to be determined solely and exclusively by the Federal District Court located in the Northern District of Texas or a Texas state court in Denton County or Collin County and not by Resolute, the AAA, or any arbitrator. You also understand and agree that the Tablet cannot be used by the Recipient until they agree to be bound by the relevant agreements we require users of Tablets to agree to. Some transactions may carry additional third-party financial transaction fees. Account blocks are released periodically throughout the day, so it may take up to 24 hours for an AdvanceConnect account to be able to receive calls again after making a payment. The Contact Center is open seven days a week 24 hours per day. learn more This agreement remains in effect until you cancel your authorization for us to store your information or your credit or debit card expires. Any section of this Customer Agreement that, to give proper effect to its intent, should survive such expiration or termination, will survive the expiration or earlier termination of this Customer Agreement. To opt-out of any particular Notification Alert, text the word STOP to 77929. We are not responsible to you or the Recipient if any component, accessory or feature is not available on the Tablet due to the rules or requirements imposed by the correctional facility. Dallas, TX 75265-0757. You can add multiple phone numbers to an AdvanceConnect account to ensure that calls from incarcerated individuals can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc., subject to facility restrictions). This means, for example, that if you send a photo, you give us permission to store, copy, and share it with others (again, consistent with our Privacy Policy) such as correctional facility personnel and law enforcement agencies. Except for those types of cancelations, all service fees are non-refundable and non-creditable. Agreement can be found at www.securustech.net under Terms and Conditions and is subject to change. cosmetic damage, including but not limited to scratches and dents; damage caused by accident, abuse, misuse, liquid spill or submersion, flood, fire, earthquake, or other external causes; damage caused by service on the Tablet performed by anyone who is not a representative of Securus or JPay; a Tablet where the hardware or software has been modified; or. $3.00 credit/debit card; may vary by correctional facility, Up to $4.95 (Please go to AdvanceConnect account holders may get prepaid service balance and other information on their AdvanceConnect accounts by visiting our website at www.securustech.net or calling 1-800-844-6591. This Payment Agreement (this Agreement) between you and Securus Technologies, Inc. (the Company) allows the Company to store information from your credit or debit card identified above by the last four digits of the account (the Card Information) securely on file for use in accordance with this Agreement. We help family and friends of incarcerated individuals. Direct Bill account holders are responsible for payment of any balance due on the Direct Bill account. How do Idetermine what type of account to make a payment on? Si usted autoriza a la Empresa a utilizar su Informacin de Tarjeta para realizar Some of our correctional facility customers may have their own rules and policies pertaining to saving and archiving such messages which may differ from our standard policies. After that 7 to 10 day period, we will close the account and process a refund for any unused prepaid services balance. You will be able to determine the amount of the applicable service fees at the time you schedule and pay for a Video Connectsession. Subscription payments are non-refundable. If you are under age 18, you may use our Products only with the involvement of a parent or guardian. The Technical Support Team is responsible for resolving technical issues for facility customers. You may not create any derivative work of our website or our Products. Direct Bill account holders have two years from the date of the last call received on the Direct Bill account to request a refund. How do I get setup for eMessaging using the Securus Apple iOS app? Policy violation User is under the age of 18. How do I add another inmate to my account? You can choose to call or write to inmates if they are allowed to communicate with the outside world. SecurTel jail phone numbers are designed to save you money on your local or long-distance jail calls. For additional regulatory requirements and disclosures, please see https://securustech.net/state-puc-psc-matters. Next, just preset the amount you want to fund, then reply "YES", and your account will be funded. 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