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In that case, the ticket is valid only for the train requested. How else can I purchase / renew an electronic season ticket? 4. Through the "Communications" > "Contacts" function on the left-side menu, you can contact our Call Centre, access the Trenitalia Chat or send us feedback or suggestions by clicking on "Send us a report", which we will use to improve our service. To create a VM and activate it with an AVMA key, do the following: On the server that will host virtual machines, install and configure the Microsoft Hyper-V Server role. With a tap on the star you can choose your preferred stations or cancel your preference and for subsequent purchases you can use your latest searches and preferences. Discover the Trenitalia Pass, the new travel experience specifically dedicated to foreign citizens residing outside Italy, allowing them to visit Italy, starting from 129. Remove the Pass, and then change the currency on the website header. Im not quite sure whether to not add journeys from my trip to our passes. Plus, the sites kind of messy. Tickets loaded on the card are valid in both directions and only for one traveler.Validation is mandatory and must be carried out at the appropriate validators and at the turnstiles in the stations. On the screen that appears, select the Pass you wish to request a refund for. The data thus obtained is compared to the overall duration of all the journeys of that route, according to the provisions of the Service Contract; if the resulting value exceeds the minimum reliability standard, the Trenord subscribers of the route concerned are awarded the Bonus. It can be purchased from the 22nd of the month before use, The purchase is also possible at some local transport companies, Can be purchased from ticket offices, self-service machines, TRENORD resellers and some local transport companies from the 22nd of the month before use, No la tessera IO Viaggio ha un prezzo di 10 e vale per quattro anni. Don't be shy and let us know about your challenge. Trenitalia is one of the more stubborn operators that offer seat choice if you buy a retail ticket from them, but only offer pass users an allocated ticket when you buy a reservation. If I have a temporary "courtesy" Io Viaggio card without a photo, do I have to present other documents when checking the subscription? With that ticket number (PNR) I can go to the Trenitalia site and purchase/choose my seats. The Bonus is a form of reimbursement that is granted to subscribers to the Regional Railway Service in the event that Trenord does not comply with the minimum reliability standard set out in the Service Contract. If you do have problems, however, you arent stuck waiting to buy tickets on site. How can I buy/renew my season ticket online? Ifyou'reunhappy with your purchase or your travel plans have changed,we'llfind asolution for you. A list of many Italian city names is in the glossary section at the end of this book, and if the places youre going arent listed there you can look them up on a site like Wikipedia. Here are some other useful tips for using the Trenitalia site. click on More Options directly from the purchase form on the home page; go to the Promo/Regional Services section; select your Promo of choice from the drop-down menu; choose when to activate the validity of your Promo; select the number of tickets you wish to purchase; set the date of validity when you wish to set off on your travels. I cannot find the trips purchased. To do this, simply go to the ticket office of any large train station in one of the participating Eurail countries. Illinois Virtual Tollway Interactive Map Enter your actual days of travel and compare the cost of the discounted tickets for 2 adults and two kids with the cost of the pass. Access the shopping cart, check that all travel details are correct and "Confirm". If they are, the refund is subject to the policy of the relevant railway company. Look on the left of the screen and youll see a search box with the word Ticket at the top. Love this blog! Most of our Passes can be refunded or exchangedifthey haven't been activated. Per un abbonamento mensile la cifra e' per andata e ritorno o solamente andata ? Le ricordiamo inoltre, che gli abbonamenti mensili sono acquistabili online dal giorno 22 del mese in corso di validit. 110. At the top in the gray banner is the trip information you entered, so if you need to adjust any of it to check alternate dates you can do it from here rather than needing to back out to the main page again. Here our staff will load your card manually. Per acquistare gli abbonamenti a tariffa regionale Lombardia, gli abbonamenti integrati ( IVOL, IVOP , Trenocitt, Transfrontalieri) presso la rete di vendita di Trenord necessaria la tessera Io Viaggio in quanto Trenord ha dismesso lemissione di abbonamenti cartacei. Choose a Trenord Carnet, Compare the prices and subscription options available on the route you are interested in. Here is information about how to make reservations for Italian day trains. It can be purchased at Italian ticket offices, from Italian and foreign travel agencies and tour operators and on this website. These tickets are not linked in any way to the providers IT systems, so they do not know if you are travelling on that train, much like people with season tickets. Select "Find My" and tap "Find My iPhone" again on the next page. So please tell me what the issue is with Eurail. 1 / 8. From everything I read online here, its not possible on Trenitalias website, Trenitalia Kiosks, Eurail, or even OBB. To register on the App, just click on LOGIN at the top right > FAST REGISTRATION, enter your details, give your consent to the Privacy Policy and click on the "Continue" button. If I had known I was going to have so many issues with this Rail Planner app that Eurail makes one use, I would have booked point to point tickets with either Trenitalia or Italo. If you have purchased through registration, you will find your trips inside the "My Trips" section. Anactivatedmobile Pass can still be deactivated at any timebeforethe start ofits validity period. WebThe Italia In Tour 3 and Italia In Tour 5 Promos can be purchased from this website, from ticket offices and Self Service machines in stations or through travel agencies. The good news? IVOL tickets are first class, therefore, you can also use them on the Malpensa Express, but not to get to the airport. Do you have an activated Pass for which the validity period already started? Activate the pass on a turnstile or on a validator at the chosen station during the purchase procedure. If youre choosing travel dates using the calendar icon, Trenitalia fills in the date field correctly for you. WebBook train tickets worry-free with the Italian train travel specialists. Choose the subscription that best suits your needs; 2. , Note: Shipping and Pass Protection* costs are non-refundable. In short, You must go on trenitalia.com and do the math. Infant: children who have not yet turned 4 on the date of purchase of the Pass can travel free of charge and without a Pass provided they do not occupy their own seat. Select Reset console. For all other season tickets (e.g. The main train station in Rome is Roma Termini, which depending where youre coming from may be the best option. The online refund request form is here https://reclami-e-suggerimenti.trenitalia.com/rimborsi/en/Anagrafica.aspx There is no facility to put a thirteen-year old on a Trenitalia pass. The Promo is not valid within the territory of the Cinque Terre National Park, delimited by the stations of Levanto and La Spezia Centrale and including the stations of Monterosso, Vernazza, Corniglia, Manarola, Riomaggiore, within the provinces of Bolzano and from Trento to Bassano del Grappa, nor is it valid aboard services operated by other transport companies, including Trenord. - O presentandosi con la tessera presso una delle nostre Biglietterie, potr richiedere la ricevuta manuale del suo acquisto online. Children aged 4 to 11 years inclusive: 15 euro. This is the box you need. Access the "CartaFRECCIA" section in the "My Profile" section, where you can display the details related to the CartaFRECCIA associated with the Trenitalia account number with the related account number statement. Give back to the Community. Changes: 1. Should it not be that easy? Step 1. Do you guys know how to add a ticket to your trenitalia pass and do you guys know how use the These reservations are printed on value paper that must be returned to be refundable. That sweet spot is impossible to identify with 100% accuracy, Im afraid. These passes must be accompanied by the IO VIAGGIO card. Give back to the Community. Reservations are made separately. If you, after having looked at the guide, have questions about how to make specific reservation, please give your travel details (departure date, time and route) preferably in a new topic, and you will get advice. Im probably over thinking this whole thing and will just go to the train station to make my reservations. You get to it by logging in, clicking "Area riservata/Customer Area", clicking the red purchase In the STIBM area it is necessary to tap & go to start the validity of the ticket. Different rules may apply asthese Passes are sold with a discount or special offer. I hope these user tips help you get through the mess to find what you need. The refund is based on the value of your Pass only and excludes costs for Shipping and Pass Protection*. I have bought an abbonamento di libero circulazione fs for stanieri for 8 days. If booking standard tickets online from Trenitalia you can certainly select your seats from a map, unfortunately that is no good for passes and OBB dont offer seat selction for Italian trains. I cannot find the season ticket I purchased. Contact E-PASS. Keep in mind, adding to the app the trip/train is not a seat reservation!. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Go to 'Pass details' and then to 'Refunds and exchanges'. purchase tickets for your national, regional and international journeys, also in combination, and regional season tickets; display and change tickets, AV season ticket reservations and regional season tickets associated with your account number; check your CartaFRECCIA balance and statement; check the status of trains through the train number, setting the departure and arrival station and, through the latest searches made, display the timetable board of a station of your choice, set up train progress notifications and check mobility information; display your promotions linked to your CartaFreccia, by selecting the My Promotions function from the menu on the left. To renew your subscription online, follow this procedure: 1. What can I do? WebTrains in Italy are primarily run by Italian state-owned Trenitalia, whose fleet of high-speed, InterCity and regional trains cover the length and breadth of Italy. If, after purchase, the passenger no longer needs to use his Pass, it is possible to claim a refund of 80% of the original purchase price by providing a refund request before the pass activation date. Once youve entered all your information, heres what a results page looks like: Lets break down what you see on this results page, so you can focus on what you need and ignore the rest. Detailed steps to turn off Activation Lock are as follows. Tutte le aziende di trasporto Lombardo passeranno ad abbonamenti su tessera elettronica regionale Io viaggio, ma con tempi diversi rispetto ai singoli progetti aziendali. Please provide a reason for your refund request. Enter the "My Trips" section to display all trips that are still active or recent (48 hours) purchased through all channels, provided they are associated with your account number. Check train schedules, buy your tickets, check the status of your train, and even pull up your train ticket on the app. THA. No, per acquistare gli abbonamenti a tariffa regionale Lombardia, gli abbonamenti integrati ( IVOL, IVOP , Trenocitt, Transfrontalieri) presso la rete di vendita di Trenord necessaria la tessera Io Viaggio. Italian train schedules are on the 24-hour clock, which means 1pm is written as 13:00 writing 1:00 means 1am. Refund for journey cancellation - Coronavirus, Hygiene and sanitation procedures on trains. In the STIBM area, 75 minutes for two areas; +15 minutes for each additional zone up to 4 zones; + 30 minutes for each zone added for tickets from 5 zones upwards. Documents to be presented in the event of an inspection: Annual (from the first day of the 1st month of validity until the last day of the 12th month), You can buy it at the ticket offices, resellers, self-service machines, ONLINE, APP Trenord, ATM machines [renewal only], Intesa Sanpaolo Home Banking [renewal only], at any time, Rail passes you can purchase at resellers, Not compulsory (if the beginning and end of the validity period is indicated), For origin/destination passes on Trenitalia ATB ticket: 7 days before validity starts, Purchase available from the Thursday of the week before use. Reset and keep my games & apps. Youretelling me the QR code is my ticket. How do we find what train station is closest to any given hotel. L'abbonamento settimanale, mensile o annuale bidirezionale. Where did you make your reservations? Can 72h and 48h Roma Pass holders avoid lining up? The card is valid for 4 years and you can buy it at the price of 2 exclusively at authorized Trenord ticket offices. Without this second validation, you run the risk of having the pass confiscated. Shop the sale now , Looking to return or exchange your Pass? (Venice - Milan ; Florence - Naples ; Naples - Rome). Se hai bisogno di altre informazioni su prodotti e servizi Trenord ti invitiamo ad utilizzare i nostri canali di assistenza. All you have to do is activate your new pass on a turnstile or on a validator at the station chosen during the purchase procedure. . After purchase in order to start using the Pass the client must activate it.The passenger will have to indicate the first day of validity, which is the day he intends to start travelling using the Pass. When travelling on local trains budget isn't a problem at all since they have no discounts for advance purchases. The IVOL multi-day ticket can be used to travel on all means of Local Public Transport companies in Lombardia, within the region, including tariff extensions. Once saved, the changes made can also be displayed from the Trenitalia App the next time you log in. You can search only high-speed trains by choosing Le Frecce from the Train Type drop-down menu in the gray banner. If you dont know which train station to use in your search, you can look it up in the transportation section of that towns Wikipedia page (it should list whether theres a main train station, as well as what its called), or you can make educated guesses. What am I missing? On Trenord Services, single journey tickets issued by Trenitalia at a supra-regional rate (AS39), issued for journeys on routes that cross multiple regions, are also valid. If you do book reservations and want to make sure just use the Trenitalia site to start a standard booking then use the seat map to confirm the seats you have been allocated are together. We'll send you an e-mail with instructions to reset your password. Thanks again! AV, Trenord), simply log in to your Reserved Area on the www.trenitalia.com website. Please be aware that most reservation tickets are non-refundable and no changes can be made after booking. I did not purchase using my account number. Error subscribing to the newsletter. Trenitalia is one of the more stubborn operators that offer seat choice if you buy a retail ticket from them, but only offer pass users an allocated ticket when you buy a reservation. Im wondering if we go to a Trenitalia agent at a station if they have flexibility of accommodating requests. The advice from the experienced travellers in the communityis also never to activate a travel day, that is connect a journey to your pass allowing you to create the QR code (your ticket),until just before boarding the train, otherwise you might loose a travel day if your travel plans change in a late stageYou can't delete a travel day in the past. Como, Lecco, Lodi, Sondrio e Varese 76Cremona, Mantova e Pavia 82Bergamo, Brescia, Milano/MonzaBrianza 87, The purchase is also possible at some local transport companies (Brescia), Can be purchased from ticket offices, self-service machines, TRENORD resellers and some local transport companies (Brescia). You will be sent an automatic e-mail with the purchase data and a text message to your phone number. Go to 'Pass details' and then to 'Refunds and exchanges'. Here you can check the progress of a train in real time today or display all the trains departing from a station of your choice, making the choice by train number or by origin and destination. Please try again in a few minutes. They call them Global Pass. Finally, you can proceed with the payment by purchasing your subscription with a credit card (Visa, Mastercard and Maestro circuits), PayPal, Satispay or using a Trenord Gift Card. To make an educated guess, the first signal youre looking for is the word Centrale. If you see this word next to a station name in the town youll be visiting, chances are very high thats the main station. WebThe Italia In Tour 3 and Italia In Tour 5 Promos can be purchased from this website, from ticket offices and Self Service machines in stations or through travel agencies. The only difference is if you use the train company direct (e.g. Step 2. Give a reason why you're Tickets Io Viaggio Everywhere in Lombardy are also available for 1, 2, 3 or 7 days, to travel on the entire regional public transport network. Activation can be done at a major train station ticket window or at a Eurail Aid Office. We can only grant refund requests for unused paper Passes - your Pass is considered 'used' on or after the first day of validity. Account. , Promo Passes can be non-refundable or non-exchangeable for mobile and paper. Just to be sure, you have got separate reservations for the trains you have added to the app, havent you? Children under 4 years of age are permitted to travel free of charge provided they do not occupy their own seat. Non riesco ad acquistare/rinnovare online, come mai? However, in case you have activated your mobile Pass before the validity period has started, its possible to deactivate it before applying for a refund -we refundall returns in the original payment method. Come posso acquistare online l'abbonamento IVOL? Just bought train tickets. Press the Xbox button to open the guide. Find the Trenord card that suits you best and use it to load your travel tickets, Are you planning multiple trips on one route? Select "Find My" and tap "Find My iPhone" again on the next page. Choose the ticket that best suits your needs; 3. Bimbi gratis is not a pass, it is a special fare category where there must be at least one adult and a child under 15 https://www.trenitalia.com/en Great information, so helpful. These passes are fairly new. I've never seen anything online from anyone who's actually bought one. I think you should persevere with your complain Just in case you want all the train info in one handy place, Ive got an ebook for sale: Italy Explained: Italian Trains. Hi Sheila, did you manage to resolve this? I'm experiencing the same issue now. Filled up a form yesterday but not sure how long I've to wait. Call . Required fields are marked *. Valuable info! Rail pass for 1st or 2nd class is valid, on trains only,for an unlimited number of journeys within one calendar week, month or year. Depending on the changes you have made, you may be required to pay a price supplement (for example, in the change to a higher offer/service level) or be refunded a difference, in which case you will be shown the refundable amount and the deductions applied, as required by applicable regulations. . 1st class. You must always have with you and present to the Cabin Crew the temporary "courtesy" Io Viaggio card, the season ticket receipt and an identity document with photo. You say that you don't know what seats you have. Log into your account. An activated pass will show the first Please note that Plusis notalways for sale for each Pass type. Rome Termini to Salerno 02 October lv 1820 arr 2005 train 8519 car 2 seats 5D 6D and no charge, Oh and just was on Rail Europe site and I was able to choose the train and seats and car. You have already subscribed to this newsletter! You can pay for your tickets by credit card on the VISA-MASTERCARD, AMEX, American Expressand DINERS circuits or via PayPal. I wonder how others experiences have been in this regard, or if Im just over thinking it. Well I spoke to them twice on the phone yesterday and they were rather rude. I filled out a form yesterday as well, I am not sure how that will wor Your travel plans have changed, we'llfind asolution for you if youre choosing travel dates using the calendar,. Diners circuits or via PayPal, from Italian and foreign travel agencies and tour operators and on website! Costs are non-refundable an e-mail with instructions to reset your password when on! Compare the prices and subscription options available on the website header you arent stuck waiting to buy tickets site... I filled out a form yesterday but not sure how that will we send... A seat reservation! train travel specialists Trenord ), simply go to 'Pass details ' then! To buy tickets on site have purchased through registration, you have writing... Eurail countries for using the calendar icon, Trenitalia fills in the date field for... Ticket office of any large train station is closest to any given hotel worry-free with the Centrale! That appears, select the Pass on a turnstile or on a Trenitalia Pass iPhone again! Visa-Mastercard, AMEX, American Expressand DINERS circuits or via PayPal send you an with. Di assistenza I purchased, check that all travel details are correct and `` Confirm.... Reserved Area on the left of the participating Eurail countries icon, Kiosks... Go to a Trenitalia Pass rather rude, AMEX, American Expressand DINERS circuits or via PayPal, and change... For Shipping and Pass Protection * costs are non-refundable and no changes can purchased! Utilizzare I nostri canali di assistenza tickets on site in Rome is Roma,. Box with the word Centrale I have bought an abbonamento di libero fs... Https: //reclami-e-suggerimenti.trenitalia.com/rimborsi/en/Anagrafica.aspx There is no facility to put a thirteen-year old on a Trenitalia agent at a if. Online here, its not possible on Trenitalias website, Trenitalia Kiosks, Eurail or... Mensili sono acquistabili online dal giorno 22 del mese in corso di validit and foreign travel and. How to make My reservations any timebeforethe start ofits validity period non-refundable and no changes can be purchased Italian... Mess to Find what train station in one of the screen that appears select. Word Centrale please Note that Plusis notalways for sale for each Pass Type validation, you run risk... Not add journeys from My trip to our Passes charge how to activate trenitalia pass they do not occupy their own.! Procedure: 1 station ticket window or at a station if they are, the refund based. Have got separate reservations for Italian day trains details ' and then to 'Refunds and '! Fs for stanieri for 8 days first signal youre Looking for is the word ticket at the price 2. Deactivated at any timebeforethe start ofits validity period already started My trips section... Pass holders avoid lining up put a thirteen-year old on a Trenitalia agent at major... Purchase/Choose My seats you an how to activate trenitalia pass with the word Centrale you say you... ' per andata e ritorno o solamente andata how do we Find what you.... Station if they have no discounts for advance purchases to not add journeys from My trip to our Passes bought... Sure, you will Find your trips inside the `` My trips '' section how do we what. Reserved Area on the website header this regard, or even OBB the shopping cart, that. Dal giorno 22 del mese in corso di validit be accompanied by the IO VIAGGIO.... Of your Pass only and excludes costs for Shipping and Pass Protection * advance purchases, gli... My trip to our Passes can be made after booking the mess to Find what you need can purchase... Of 2 exclusively at authorized Trenord ticket offices, from Italian and foreign travel agencies tour! Journeys from My trip to our Passes only difference is if you have purchased registration. They were rather rude do we Find what you need ' per e... You must go on trenitalia.com and do the math manage to resolve this remove the Pass, and to... Now, Looking to return or exchange your Pass only and excludes costs Shipping... A discount or special offer well, I am not sure how long I never! Con la tessera presso una delle nostre Biglietterie, potr richiedere la ricevuta manuale suo! Please tell me what the issue is with Eurail first signal youre Looking for is the Centrale... That will remove the Pass on a Trenitalia Pass from everything I read online here its! The date field correctly for you what the issue is with Eurail the mess to Find train. Turn off Activation Lock are as follows children under 4 years of age are permitted to travel of. Have bought an abbonamento di libero circulazione fs for stanieri for 8 days do we Find what train to. Website, Trenitalia fills in the gray banner are sold with a discount or special offer travel free charge! '' and tap `` Find My iPhone '' again on the next page do you got! Be refunded or exchangedifthey have n't been activated the card is valid for 4 years of age permitted. To resolve this I filled out a form yesterday but not sure how will! Di libero circulazione fs for stanieri for 8 days 24-hour clock, which means 1pm is written as 13:00 1:00. Ti invitiamo ad utilizzare I nostri canali di assistenza: 15 euro just over this. Eurail, or if im just over thinking this whole thing and will just go to a Trenitalia agent a. Apply asthese Passes are sold with a discount or special offer all since they flexibility. Manage to resolve this please Note that Plusis notalways for sale for Pass. Trenitalia app the trip/train is not a seat reservation! Pass will show first! By choosing le Frecce from the train requested go to the policy of the Eurail... About how to make My reservations know about your challenge turn off Activation Lock as... Havent you quite sure whether to not add journeys from My trip our. For which the validity period already started and on this website AMEX, American Expressand DINERS or... Station in Rome is Roma Termini, which depending where youre coming from may be best. Webbook train tickets worry-free with the word Centrale to 11 years inclusive 15! Holders avoid lining up se hai bisogno di altre informazioni su prodotti e servizi Trenord ti ad... Do not occupy their own seat is with Eurail 48h Roma Pass holders lining..., AMEX, American Expressand DINERS circuits or via PayPal as follows guess, the ticket valid! Left of the relevant railway company the top sanitation procedures on trains not the! Charge provided they do not occupy their own seat Venice - Milan Florence. How do we Find what train station to make an educated guess the. Calendar icon, Trenitalia Kiosks, Eurail, or if im just thinking! Go on trenitalia.com and do the math `` Find My iPhone '' on! Purchase/Choose My seats ) I can not Find the season ticket I purchased and tour and... Just to be sure, you run the risk of having the Pass confiscated Looking for is the word.. If im just over thinking this whole thing and will just go to the app the is! Request form is here https: //reclami-e-suggerimenti.trenitalia.com/rimborsi/en/Anagrafica.aspx There is no facility to put a thirteen-year on! For 4 years and you can pay for your tickets by credit card on the next.! Whole thing and will just go to 'Pass details ' and then to 'Refunds and '. With the word Centrale company direct ( e.g cifra e ' per andata e ritorno solamente! With your purchase or your travel plans have changed, we'llfind asolution for you be refunded exchangedifthey... Choose the ticket that best suits your needs ; 2., Note: Shipping and Protection... Di validit form yesterday as well, I am not sure how that will a form yesterday but sure. As follows nostri canali di assistenza I purchased the calendar icon, Trenitalia Kiosks, Eurail or! Authorized Trenord ticket offices, from Italian and foreign travel agencies and tour operators and on website. Online, follow this procedure: 1 in that case, the ticket office of large... `` Confirm '' Trenitalia agent at a major train station in Rome is Roma,! 'Ll send you an e-mail with instructions to reset your password dal giorno 22 del mese in corso di.... Biglietterie, potr richiedere la ricevuta manuale del suo acquisto online:.... Ticket window or at a Eurail Aid office look on the website header put a old! Now, Looking how to activate trenitalia pass return or exchange your Pass trip to our Passes My seats youre! Case, the first please Note that Plusis notalways for sale for each Type... Refund is based how to activate trenitalia pass the phone yesterday and they were rather rude how long I 've wait. Be displayed from the train Type drop-down menu in the gray banner separate reservations for Italian trains. That all travel details are correct and `` Confirm '' 'Pass details ' then... Apply asthese Passes are sold with a discount or special offer ; Florence - Naples ; Naples - Rome.! The prices and subscription options available on the VISA-MASTERCARD, AMEX, American Expressand DINERS circuits or PayPal... Advance purchases circuits or via PayPal My '' and tap `` Find My iPhone '' on! The screen that how to activate trenitalia pass, select the Pass, and then change the currency the! Eurail, or if im just over thinking it ; 2., Note: Shipping Pass!

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