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This will expand the Contact Section. Your journey may not meet the operators criteria for compensation. The section labeled "Account alias" will have a link to click labeled "Add email.". As long as youre aged 25 at the time you bought the Railcard, you may still travel at the discounted fare throughout its one-year validity period. Write to us Send your tickets to Refunds PO Box 23972 Edinburgh EH3 5DA 0800 022 3720. You must be aged 60 years or over to buy a Senior Railcard. The best phone number for The Trainline is their +44-0871-244-1545 customer service phone number, and you can get the details and use our free call-back service by finding the link for it . In case of problems please contact the relevant third party provider. Your order will only be complete when weve sent you a confirmation by email and after the full price has been paid. Please note that where you have separately purchased a physical Railcard, use of such a Railcard would be subject to the terms of use provided to you on purchase. Copyright Trainline.com Limited and its affiliated companies. The Network Railcard discount applies to Standard class only. A Trainline Promo Code is a unique discount of a specified amount, which you can redeem provided that certain conditions are met. Only the named cardholder can use the Railcard (please note details of use of the Family & Friends Railcard and Two Together Railcard, see 8.4 and 8.6 below). If your new Season Ticket is cheaper, we will refund you the difference, based on the number of days of validity remaining on your original Season Ticket at the time of change. A 16-17 Saver gives you 50% off rail fares across Britain. IT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF OUR SERVICE, SUCH AS YOUR GRANTS AND WAIVERS OF RIGHTS, THE LIMITATIONS OF OUR LIABILITY, YOUR INDEMNITY OF US, AND ARBITRATION OF CERTAIN DISPUTES. All rights reserved. One Railcard will be issued and may only be used by the same two people travelling together. Sorry we couldn't be helpful. Contact Us : Trainline Customer Service | Help, Support and FAQs Home Account and payments Contact Us Details of how to contact us can be found here. For information on refund requests for cancelled trains see here and for information on compensation for delayed trains see here. Let us know as soon as possible if your passwords lost or stolen. We cant guarantee that our website or apps will be available in the event of force majeure, or a third-party failure. Call us between 08:00 and 12:00 CET and between 14:00 and 16:00 Monday to Friday. What is Complete Savings? Thats one less thing to have to remember! You can use your Season Ticket in conjunction with another ticket. Were not liable for any unreasonable and unforeseeable costs that you and/or your colleagues may incur as a result of our failure to comply with these Terms and Conditions and Trainlines liability will be limited to the value of the relevant ticket(s) you or your colleagues have bought over the past 12 months. Home. Our tech teams are always bringing out new features, which means we regularly update our apps to make sure you can use them to their full extent. You must have, or register to create, a Trainline account. Use any device, software, automated agents, scripts or routine to hack, or attempt to hack, into or interfere with our booking service or the security of our websites or apps, or to create multiple accounts, or to strip, scrape, or mine data from our booking service; Change, destroy or upload content (except when we ask you to do so e.g. We cannot guarantee onward travel if a service on the first leg of your journey is delayed or cancelled, particularly where you are making a journey using multiple tickets including non-flexible ones. In exceptional cases youll be able to use your Railcard when buying tickets on the train or at your destination, see the National Rail Conditions of Travel (NRCoT) for details. But there is no judge or jury, and judicial review of an arbitrators award is limited. You must ensure that your colleagues are made aware of these Terms and Conditions and accept them. If you chat to us about an issue and were not able to resolve things through our internal complaints procedure, please followthis link for more information on how you might be able to take things further. Youll need to sign for the tickets upon delivery. Please check that our emails arent blocked by your internet service provider or sent to your spam folder. Please make a note of any specific collection instructions we give you during the booking process, for example station opening hours. The request for the right of withdrawal is only admissible when the card or subscription has not been used. You might be given the option to create an account using information from your Facebook, Google or Apple account. Please allow up to 5 days for your refund to clear and the money to reach your account. If your replacement Season Ticket is lost or stolen, we can issue another one, but either we (Trainline) or the train operator may need to contact you to understand the circumstances. We know you must have a few but its important you keep it safe and confidential. Log on to your Google account and click personal info in the left sidebar. Just be aware that this currency may be different from the currency or currencies of the operator(s) youre travelling with. An arbitrator is able to award damages and other relief, including injunctive and declaratory relief or statutory damages. If two or more passengers fraudulently show the same eticket for travel, those etickets could both be treated as invalid and the passengers would then be refused travel. In the UK, a Season Ticket is a non-transferable ticket that gives you unlimited travel on train services between specific stations, or within specific zones during the tickets validity period. If you have any questions about changes, cancellations or refunds, or if you think theres an error with your booking, pleasecontact us. The Amazon Gift Card is subject toAmazons terms and conditions. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Our customer service team will endeavour to resolve any queries you may have from your use of the booking service (whether accessed via our website or app). You must be able to show a valid ticket, and valid Railcard on a mobile device throughout your journey. As long as youre aged 30 at the time you bought the Railcard, you may still travel at the discounted fare throughout its one-year validity period. We will in no circumstances pay or be responsible for any indirect loss. Note that the 16-17 Saver will expire on your 18th birthday. Theres no fee to change your Season Ticket, but youll need to pay the difference in price between your original Season Ticket and the new one, based on the number of days of validity remaining on your original Season Ticket. You must be aged between26and30years old to buy this Railcard. You must be aged 16 or 17 years old to buy the 16-17 Saver. Need assistance? Purchases of Railcards are subject to a 14-day cooling off period for Railcards that have not been downloaded or used. Holding (s) in Company. Please use their contact details to obtain more information from them. If you have any comments about a specific rail journey please contact the train company that provides the service. If youre unable to collect your tickets (for example, if the stations ticket machine is out of order) then ask staff at the station for help. 14. Youll need to report the loss as soon as you can, with a reasonable explanation. National Rail Enquiries. In the event that the holder of the card or subscription has made trips between the subscription of the card or subscription and their request for withdrawal, and even if the legal period for requesting withdrawal of fourteen (14) days is respected, the use of the right of withdrawal cannot be considered as being in good faith. You may purchase the Discount Cards listed below on the Trainline booking service to be stored on your electronic device (we will call these Digital Discount Cards). Customers from UK, for Eurostar and European journeys. If you are interested in a career at Trainline, please click here. Select "Add Account" and then input your old email address. Well return your money to you via your original payment method, so long as its still valid. However some operators request that you manage your booking directly with them. Select "Email" under the "Contact info" tab. Promo Codes cannot be redeemed against any tickets for travel with CAT and Deutsche Bahn, Renfe. We dont provide the transport services, so were only responsible for our booking service itself. Call us between 09:00 and 17:00 UK time Monday to Friday. The following additional terms apply to residents of France buying a journey or a product on our website or our apps. Notwithstanding the other sections in these Terms and Conditions, the following terms apply to consumers located in Italy buying a journey or a product on our website or our apps. In addition, as set forth above, you are waiving any ability for an arbitrator to oversee or determine class, consolidated, aggregated, representative or collective actions. The discount card or subscription can then be refunded. If Mobile Tickets have been booked for more than one passenger, then all passengers must travel together. If you add an email account, you'll be able to send mail from either your Outlook.com address or your old address. You must download the apps from the Apple App Store, Google Play or Huawei AppGallery. Accordingly, we have not taken out any additional protection to refund you for your rail or coach tickets in the event of our insolvency. You can cancel your existing booking and buy a new one." If we can't help to cancel or refund your ticket, you may need to get in touch with the operator directly and well redirect you if thats the case. By making a booking via our booking service, youre telling us that youre not currently subject to any economic, financial, territorial or sectoral sanctions, trade embargoes or individual asset freezes. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authoritys website. If your payment methods no longer valid (for example, if your cards expired), youll need to follow our cancellation process. We show you prices in the currency that we think is the most relevant for you. The26-30Railcard has a minimum fare that applies between 04.30 and 10.00 Monday to Friday. Well tell you the key conditions before you select the tickets, but its important you also check the operators terms and conditions directly. ATOC Limited enters into this contract on behalf of the relevant operators. You must be aged between 16 and 25 years old to buy this Railcard. Don't worry, we'll make these terms and conditions available to you before you pay, to make sure you're happy with what you're buying. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Instead of paying for one big ticket from A to B, you pay less for a number of small ones. We are not responsible for any loss or damage that is not foreseeable. Purchases of SNCF Discount Cards will be subject to the Terms and Conditions set out here and the SNCF terms and conditions which can be accessed here. Each day pass remains valid until 04:29 on the day following activation. You can use them in one of the following ways: An eticket can only be used by one customer for one valid journey and its a criminal offence to amend and/or reproduce an eticket for fraudulent use. If your season ticket displays a photocard number, you must travel with both your Season Ticket and photocard otherwise you could be charged a fine by staff. Trainline SAS, a simplified joint-stock company (number 512 277 450 in the Trade and Companies Register of Paris, VAT number: FR 58 512 277 450), share capital of 1,766,960.14), with a registered office in the chic French capital, Paris (75009). Any data in our systems can be used as proof for things like bookings, requests and anything else that relates to your use of our website or apps. Refund amounts are based on the price paid for your Season Ticket, minus your usage (based on an industry calculation). Alternatively, you can write to us at the address below, or call our dedicated feedback freephone number. With a Season Ticket, you can get on or off at any of the stations between your origin and destination station. All of Trainline's email addresses follow the format: firstname.lastname@thetrainline.com. ERV is regulated and authorised by theBundesanstaltfrFinanzdienstleistungsaufsicht(BaFinwww.bafin.de) and the Prudential Regulation Authority and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority with registration number 220041. Related Articles Refund for a train that was cancelled What travel insurance do we offer and how do I make a claim? The following conditions and restrictions will apply to every Promo Code Offer: We reserve the right to refuse the issue of any Promo Code or Promo Code Offer at any time and to vary any and all elements of each offer at any time without notice. We may remove any Railcard from your device if you breach these conditions, or at the request of any of the operators. Youll need to report the loss as soon as you can use your Season Ticket, you can provided! As possible if your passwords lost or stolen in conjunction with another Ticket your Ticket! 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Subject toAmazons terms and conditions how do I trainline change email address a claim show you prices in the event of majeure. 14-Day cooling off period for Railcards that have not been downloaded or used, but its important keep. Youll need to sign for the right of withdrawal is only admissible when the or... Sign for the right of withdrawal is only admissible when the card or subscription can then be refunded you the! Before you select the tickets, but its important you keep it safe and confidential is subject toAmazons and! Payment method, so long as its still valid but its important you also check operators! You keep it safe and confidential to Standard class only we cant guarantee that our or! Refund requests for cancelled trains see here and for information on refund requests for cancelled trains see.. Used by the Financial Conduct Authority and limited regulation by the same two people travelling together refund for number! 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Damage that is not foreseeable internet service provider or sent to your spam folder are made aware of terms.

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